Privacy Policy

 

 

 

Your privacy is important to us. This Privacy Policy explains how and why we collect, use, share, transfer, and store Personal Information, and provides information about your rights according to the applicable data protection laws.
This Privacy Policy governs Personal Information we collect from users ("you" or "your") who visit our website and use our applications and services ("Platform").
This Privacy Policy is subject to periodic updates, which will be reflected by modifying the terms displayed on https://www.bigauction.co/privacy-policy.html Once revised terms are posted, they become effective immediately. Your ongoing interaction with our platform following such an update indicates your acknowledgment and agreement to these changes.
Within the context of this Privacy Policy, "Personal Information" refers to data associated with a recognizable individual. This individual can be discerned either directly or indirectly by correlating data or through specific markers such as their name, audible tone, visual image, unique identification code, digital tag, physical whereabouts, or distinctive characteristics that signify the individual's physical, mental, financial, cultural, or societal essence.
By engaging with us, you agree to our handling of your Personal Information as outlined in this Privacy Policy.

 

1. Who Oversees the Data Processing and How Can They Be Reached?
For the purposes of applicable data protection law, the "controller" processing your Personal Information is: Big Auction LLC ("Big Auction", "We", "Us" or "Our").

 

2. Your Personal Information
The data we gather from you can be either specific to you or of a broader context.:
2.1. Personal Data: During actions such as registering on our platform, updating your profile, purchasing auction tickets, acquiring your successful bids, participating in promotions, or emailing us, you offer data that we subsequently store and manage. This can encompass details like your name, username, address, contact numbers, email, payment card details, records of purchases and transactions, bidding actions, wish
-list logs, successful auction details, interests, photographs, gender, age, locale, address, nationality, and other analogous details.

2.2. General Data: Additionally, when you access and use our platform, we either receive or automatically log more overarching details about you. Such details might include your IP address, timestamps of your visits, duration of your interaction, pages viewed (indicated by the files that form that page), chat logs, the URL you navigated from to reach our platform, and similar information.

3. Collecting Your Personal Information
3.1. The Personal Information We collect from you in the course of rendering Our services will be processed for the purposes set out below.
3.2. We collect your credit/debit card information to allow you to purchase tickets to enter auction, add credits to your wallet, make purchases of goods / services on the Platform. All credit/debit cards detail and Personal Information will NOT be stored, sold, shared, rented or leased to any third parties except with your permission.
3.3. Your date of birth is used to ensure you are at least 18 years of age, and eligible to create an Account. It can also be used to verify whether you are allowed to buy certain age-restricted items, subject to national laws.
3.4. If you purchase a ticket or pay to enter a draw at Big Auction, the payment needs to be processed, both by us and by our Third-Party Service Providers. All records of transaction and payment data (including invoices, price and date of payment, the payment method, payment status, bank account, and/or credit card details) are collected and retained for payment and billing purposes.
3.5. We will only collect your image and voice for the purpose of promoting you as the winner of any Auctions or for testimony purposes.
3.6. Most of the Platform can be used without giving Us any information. However, certain services may involve the collection of information from you. We use this information to provide you with a better service, and in particular to: keep internal records; improve Our products, services and the Platform; communicate with you if you have ordered, purchased or participated in anything on the Platform; contact you for market research purposes; and provide you with information about new opportunities, promotions, special offers and other information that We may feel is relevant to you. If you contact Us via the Platform, or via email to the contacts set out on the Platform, we may keep a record of that correspondence.

3.7. Your contact details may be used to provide customer support, in case of questions or difficulties. Contact our Customer Experience team may also include details about your request, including on the product(s) and payment(s). If you contact our customer experience team via phone, your call may be recorded for quality and training purposes. If you prefer that we do not keep your recording, please feel free to let us know, so we can delete it immediately. Finally, we can also collect information if you reach out to us through your social media account, for example via Facebook
3.8. We collect general information to help Us make the Platform more useful to users (including to help Us assess content of interest to visitors), and for other purposes such as determining the Platform's technical design specifications and identifying system performance or problem areas, for tracking activity on the Platform, preparing reports, assessing trends, and otherwise monitoring the way in which the Platform is being used none of which would be in a way that personally identifies any users.
3.9. Advertisements you encounter on our Platform might be curated and presented by external entities, encompassing ad networks, ad agencies, advertisers, and providers of audience insights. These entities might gather details about your online behaviors, whether on our Platform or other sites, using tools like cookies, web beacons, and similar technologies, aiming to discern your preferences and subsequently offer ads that resonate with those preferences. It's essential to note that we don't possess or control the data these entities might accumulate. Their data collection practices aren't governed by this privacy policy. To understand their practices, you should consult their respective privacy policies. Big Auction is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect. We ensure contractual agreements are established to uphold both your anticipations and our commitments concerning data protection and security. Prior to finalizing any contract, we undertake an assessment to gauge potential risks, when applicable.
3.10. In addition, your Personal Data may be disclosed to one or more other organizations as part of any merger, (partial) sale or (partial) transfer of our assets. Should that ever happen, we will try to inform you in a timely manner.

 

4. Confidentiality of Personal Data
4.1. You acknowledge and consent that we might circulate your Personal Information among our associated entities and branches (collectively referred to as the "Company"). We pledge not to distribute, sell, or lease your Personal Information to any external parties beyond the confines of our Company unless in alignment with the approvals set forth in this privacy policy or when compelled by legal mandates or regulatory bodies. As an instance, your Personal Information might be shared with our external service collaborators, with brand partners for promotional endeavors, entities dedicated to data retention, and within the broader scope of our Company.
4.2. It's possible that your Personal Information, once submitted to us, might be transferred across borders. As a case in point, your data could be housed in a data center located in India. In the event of such international transfers, we are committed to taking judicious measures to safeguard your Personal Information, ensuring it aligns with this privacy policy and abides by relevant data protection statutes. This includes leveraging recognized legal frameworks for data transfers, such as endorsing standard contractual clauses when deemed necessary.

4.3. www.bigauction.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However www.bigauction.ae cannot guarantee the security of any information that is disclosed online’’

5. Security

5.1. Ensuring the security of your Personal Information and thwarting unauthorized breaches are paramount to us. We employ comprehensive measures to shield your

Personal Information from unsanctioned access, utilization, modification, exposure, or obliteration. While we have implemented tangible, digital, and managerial protocols to reinforce the security of your Personal Information, we cannot be held liable for any breaches by unauthorized third parties. Moreover, we cannot wholly assure that the Personal Information you supply or that gets conveyed through our Platform or email remains entirely invulnerable.
6.1. We encourage you to keep any passwords you use confidential and to be careful to avoid "phishing" scams where someone may send you an electronic message that appears to be from Us asking for your Personal Information. We will not request your ID or password through electronic messages. In addition to the contractual reasons above, we may share your Personal Data if you have given us consent to do so. This can for instance include the following situation:
6.2. If we need your details to be provided to third parties who are the authorized manufactures, supplier and also any courier companies which are associated with them or independently- who would require the information for the purpose of delivering or making arrangements for the delivery of the product to the place you specify or to where the supplier / courier company specify.
6.3. Should there be a need for a refund, we may ask you for your consent to share your banking information with another User, so this can be arranged directly between the Users.

 

7.1. If you wish to delete your Account, you can request to do so on your Account settings page in line with our Individual Rights policy. Once your Account is deleted, we will also proceed to delete the Personal Data associated with your Account as soon as possible, but in any case within one month. We will also notify our Third Party Service Providers that you have requested to delete your data, and request them to do the same.

 

8.1. Like numerous other websites, our Platform utilizes cookies, which are small data files stored on your computer. These cookies enable the Platform to recognize registered users, monitor new visitors, log session details, and enhance overall user experience. Although most web browsers automatically accept cookies, you can choose to deactivate them if you prefer. Please note that cookies related to online advertising campaigns are set to auto-delete after one (1) month.
8.2. To ensure a more streamlined experience on the Platform, we advise keeping cookies activated. Occasionally, you might receive cookies from firms advertising for us or on our behalf. We don't manage these cookies, and they fall outside the scope of this Privacy Policy.

 

9.1. Our Platform employs Google Analytics, a web analytics tool provided by Google Inc. ("Google"). Google Analytics utilizes cookies or text files to study website traffic patterns. Data generated by these cookies, inclusive of your IP address, is transmitted to a Google server additional services related to website and online behavior. Google may also relay this data to third parties when necessary, or when such third parties process the information on Google's behalf.
9.2. Should you wish to disable cookies, you can modify your browser settings. Do note that this might restrict you from accessing certain functionalities on the Platform. By navigating the Platform, you consent to Google's handling of the aforementioned data as detailed in this Privacy Policy. We, alongside our suppliers, shareholders, our Company, and any associated personnel, are exempt from liability for any direct or indirect damages or losses (this includes but isn't limited to damages from lost profits, data loss, or business disruptions) stemming from or linked to the use of the data discussed in this segment.

10. Social Media Features

10.1. The Platform incorporates tracking pixels from Facebook, Instagram, Tiktok, LinkedIn, X, and Google. This signifies that certain third parties might deploy cookies,

to gather data from the Platform and other online sources. This data aids in providing analytic services and tailored advertisements. To refrain from these tracking mechanisms, consider modifying your browser preferences.

 

11. Your Marketing Preferences
11.1. You have the option to select your marketing communication preferences with Us.
11.2. To opt out of our marketing emails, you can select the "unsubscribe" option present in any promotional email we send, or contact us directly at info@bigauciton.ae
11.3. While registering, you can decide if you'd like to receive promotional messages from Us.
11.4. All promotional activities by Us, or by third parties acting on our behalf, will adhere to relevant legal standards, ensuring options for users to specify their preferences, including opting out from our marketing lists as detailed above.

 

12.1. If data protection regulations govern the handling of your Personal Information, you possess specific rights as a data subject. These rights may vary based on the relevant law and include.
12.2. Access: You can request details on how We handle your Personal Information.
12.3. Rectification: You can ask to correct any inaccurate information pertaining to you and have incomplete details completed.
12.4. Data Portability: You can ask for a transfer of your Personal Information.

12.5. Deletion: You have the privilege to request the deletion of your Personal Information.
12.6. Limitation: Under certain conditions, you can ask to limit the processing of your Personal Information.

12.7. Objection: You have the capacity to challenge the processing under specific scenarios, including automated processing.
12.8. Furthermore, you can rescind your consent for processing your Personal Information at any moment. This revocation doesn't impact any prior processing based on your earlier consent.
12.9. Should you have inquiries about the nature of Personal Information We retain about you or if you'd like to use any of your rights as a data subject, kindly direct your written request to infor@bigauction.ae.

13. Duration of Retention for Your Personal Data

13.1. We hold onto your Personal Data for the duration necessary to achieve the objectives detailed in this privacy policy, unless the law mandates or allows for a more extended storage period.

14. Changes to Our Data Protection and Privacy Policy

14.1. From time to time, this data protection & privacy notice will be updated, in order to ensure it reflects the current status of how and why we process your Personal Data. At the top of this page, you will see when the notice was last reviewed and updated.